OCD Cleaners Service Agreement and Policies

OCD Cleaners strives to offer our clients the best value for their cleaning dollar in comparison to our competitors. To do so, we have the following service agreement policies.  We ask that every client review and honor them.

Initial Home Cleanings

• All first time cleans will require a deposit to hold your spot on the schedule, the deposit will go towards the total cost of your service.

• All new clients must have an initial cleaning completed before maintenance cleanings can begin. Initial cleans can take 8-20 hours depending on the size of your home and how it is lived in (animals, children, etc.). All initial cleans will be followed by maintenance cleaning to be scheduled; weekly, bi-weekly, or monthly. Our professional staff will discuss what maintenance cleaning is right for your home based upon your needs.

• Some homes may require organizational services before an initial cleaning can take place. If this is the case, we will work out a plan together that works best for you and your family.

Maintenance Cleanings 

(Weekly, Bi-weekly, Monthly)

• The rate to clean your home will depend on the square footage of your home and how often you need cleaning. The rate is also determined by how your home is lived in (animals, children, etc.). There is no certain equation we use to price your home, as every home is unique.

• Due to insurance purposes, we are unable to move furniture, or climb anything higher than a 2-step ladder, we apologize for the inconvenience.

• Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already been done to surfaces. Other items may take a couple of cleanings to look their very best (even after a deep clean). We strive in making everything look as new as possible. In cases of extremely cluttered areas or surfaces we reserve the right to use our discretion to skip those areas to avoid damaging items or hurting ourselves.

• We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. Be advised that if we are subject to distractions that affect our ability to work in our normal fashion or speed, we reserve the right to charge for our extra time spent in the home.

• We also ask that our staff not be exposed to uncomfortable working conditions such as no air conditioning or heat. Cleaners have the right to turn on air conditioning or heat and/or adjust to comfortable working conditions. We will adjust it back to your settings before we leave.

• If for any reason an employee of OCD Cleaners feels that their personal safety is in danger enough to leave the job site, due to actions by the customer, guests of the customers or others at the job site, the customer will remain liable for the full cost of the job.

• Clients assume liability for damage or loss of items that are not secured properly or damaged prior to our cleaning (Example; heavy pictures hanging from thumbtacks, any type of floating shelves, etc.) Curio or nick-knack items of extreme value (monetary or sentimental) should be stored away or dusted and cleaned by the owner.

• All surfaces (marble, granite, hardwood floors, etc.) are assumed to be properly sealed and ready to clean without causing harm when common cleansers are used.

• We will swiffer dust your blinds as part of our maintenance cleaning. Dust and dirt buildup may require hand washing and will require additional time be added.

CANCELLATION POLICY

Please understand that unlike other industries such as retail, hair dressers, etc. we in the cleaning industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without notice. When we schedule your cleaning service, we reserve that space/time for you and you alone. Cancellations cost us dearly and it is why we need policies in place. We thank you in advance for your understanding.

• The schedule is written every month. If you have any changes, please call/text us as soon as possible. This allows us to plan and make adjustments as needed. You may reschedule, skip, add, or cancel any of your cleanings, however we do ask for a 48-hour notice for these actions. CANCELLATIONS FOR ANY REASON WITH LESS THAN A 48-HOUR NOTICE WILL BE CHARGED IN FULL. NO EXCEPTIONS.

• Lock outs are also considered cancellations, if we cannot gain access to your home, we will make every attempt to contact you, and wait no more than 15 minutes. Payment will have to be made in full prior to scheduling any further work.

• If a cleaning is cancelled and your home has a gap in service, your account will be charged an extra $25-$50 for the extra time that we will need to spend in your home due to the service lapse.

• If you plan on cancelling your services you MUST SUBMIT A 30 DAY NOTICE failure to do so will result in us billing your account for the remaining 30 days. By letting us perform work in your home or business you agree to these terms.

• We strive to deliver your service in a timely manner. We service homes between the hours of 8:00 am and 5:00 pm. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the morning instead. We will send out a text message 48 to 72 hours in advance of your appointment to give you an approximate time of arrival.

• We ask that you notify our office by 7:30 am if you or anyone in your family is sick or has a contagious illness so that we can take precautions or choose to re-schedule your job. We will also never send one of our team members into your home if we know that they are ill. Please note that due to health reasons we do not clean up after pets.

PAYMENT POLICY

• We gladly accept cash, personal checks written to OCD Cleaners, Chase QuickPay, Venmo @OCDcleaners-LLC or you can search our company phone number in the app (262)719-1306.

• If Venmo requests are not satisfied within 24hrs of the request an additional $25 fee will be assessed. Any check returned from your bank will be assessed an additional fee of $35.

• For your convenience we do have an invoicing program. Please contact us if you would like to be added to this payment method.

• A payment late fee of $50 will be applied if payment is not received within 30 days of the invoice date. Additional $5 per day for every day thereafter.

MISCELLANEOUS 

• Your satisfaction is guaranteed. While we do not offer refunds on services that have been provided, we will return and re-clean any areas of concern that are reported to us within 24 hours of your cleaning.

• OCD Cleaners is closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day. If your regular cleaning lands on one of these days, we will reschedule you to another day. Weekly clients will have first choice of rescheduled dates, then bi-weekly, then monthly. If you will not need our services during a holiday week, please let our office know as soon as possible to avoid a last-minute cancellation fee or lock out fee.

• When entering into an agreement for services with OCD Cleaners you agree not to solicit for hire any staff member introduced to you by OCD Cleaners for any home-related services. If you are found to have solicited one of our staff, please be advised that our referral/ training fee is $2,500 payable to OCD Cleaners immediately upon employing our staff for any services to your home/ business. The employee will be terminated immediately from our employment as they will also be in breach of their own non-solicitation agreement.

• OCD Cleaners does not allow its employees to take any item(s) of any nature from a customer’s home without first having written permission. This is done for your protection as well as ours. Example: If you choose to give your cleaning staff something (a lamp for example) that you no longer need please protect them by also sending a note (dated and signed) to the office that states that you are giving them the item to prevent our staff from receiving reprimands or being terminated.

• Please let your friends and family know about us. If someone you refer to us uses our services just once you will earn $20 for the referral off your next service. However, if that referral continues to use our services for 1 year you will earn a free cleaning (valued up to $100) after their 1st year anniversary. Please contact our office to let us know who you have referred so that we can properly track, credit and thank you.

• We love special requests; however, we do ask that you contact us in advance to assure that your cleaning team who is responsible for cleaning several homes each work day, will be able to accommodate your special requests without impacting the schedule.

• We love communication! Please let us know how we are doing by text messaging us at 262-624-0101. Text messages are also great to give specific cleaning instructions, and to let us know an area that may need attention. Do not hesitate to let us know any concerns, we want you to be happy. I appreciate all comments regarding service and will use them to improve all aspects of cleaning.

We may, at any time, and at our sole discretion, modify these terms and conditions. Your continued use of our services following any such modification constitutes your acceptance of these modified terms.

Thank you for choosing OCD Cleaners. We look forward to serving you!